Procision
Bulk Discount Platform
Improving Lowe's PRO discount workflows for speed, clarity, and adoption through focused usability improvements and design system standardization.
Procision was powerful—but hard to use
Procision enables bulk discounts for PRO customers and associates, but the experience had grown complex and inconsistent. Associates worked under time pressure, training took longer than it should, and usability scores reflected the friction.
- Confusing navigation across key flows
- Redundant steps and unclear system feedback
- Higher learning curve for new associates
Design intervention, delivered fast
Over a focused three-month engagement, I led a usability-first redesign—auditing flows, standardizing patterns with our design system, and partnering with PM and engineering for rapid iteration.
Flow Audit & Mapping
Identified friction points and backtracks in discount creation and approval.
Standards & Simplification
Rebuilt navigation, inputs, and error handling using system components.
Measured improvement
A focused push with outsized returns
Procision showed how targeted UX work can unlock value quickly. By aligning on standards and removing friction in core tasks, we increased usability and set the stage for ongoing iteration by the product team.
Procision in Pictures
Key screens and workflows from the Procision project
Let's Work Together
I'm always interested in discussing new opportunities and design problems.