AI Pilot Program
Enterprise ChatGPT
Exploring how ChatGPT could unlock efficiency, save time, and shape enterprise AI adoption.
The Challenge
Lowe’s Pricing department was given just one seat for ChatGPT in the enterprise AI pilot. That seat was mine. The challenge: prove AI’s value quickly, showcase real use cases, and communicate findings to leaders and directors.
My Role
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Acted as the AI pilot lead for Pricing, representing the department in Lowe’s enterprise program.
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Gave a live presentation to the entire department, including directors and senior leaders, demonstrating use cases and impact.
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Built a custom GPT for my team to transform recorded meeting transcripts into structured breakdowns — who attended, what was discussed, decisions made, and next steps.
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Tracked pilot activity and outcomes in Excel, logging time saved and efficiencies gained.
The Work
Experimentation
Tested ChatGPT across tasks like research synthesis, user story creation, accessibility checks, and data analysis.
Custom GPT
Created workflow automations that eliminated hours of manual note-taking and recap work.
Measurement
Captured and reported on efficiency gains to show tangible ROI.
The Impact
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Freed teammates from repetitive admin tasks, allowing them to focus on higher-value work.
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Provided leadership with a clear vision for AI at scale, influencing how Lowe's approached enterprise AI adoption.
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Positioned me as an internal thought leader for AI, bridging design, technology, and business needs.
Takeaway
The AI Pilot wasn't just a technology test. It was an innovation leadership moment — showing how designers can not only craft experiences but also champion emerging tools that reshape how teams work.
Let's Work Together
I'm always interested in discussing new opportunities and design problems.